Frequently Asked Questions

1.  Before your first appointment, ( or a later appointment if you are attending for a new problem), you should receive an email from us, containing a link for you to complete some forms that are necessary to assist your physiotherapist in planning your assessment and treatment. Don’t worry if you do not have access to a computer or if you forget to complete them before you arrive, because you will have an opportunity to complete them in the clinic.
   
   PLEASE NOTE, HOWEVER, THAT IF YOU ARE UNABLE TO COMPLETE THEM BEFORE YOU ATTEND YOU WILL NEED TO ARRIVE APPROXIMATELY 20 MINUTES BEFORE THE TIME OF YOUR SCHEDULED APPOINTMENT. This will allow you time to complete these forms. If you have questions about what time you should arrive please contact our reception staff and they will clarify this for you. Please note that you arrive late and haven’t completed the forms by the time of your appointment, this may mean that your physiotherapist will have less time to spend with you before the next patient is scheduled.
   
   Please park behind the clinic where we have lots of free parking. Also, please note that the Regina Sports & Physiotherapy Clinic is a scent-free environment.
   
   
2. I would like to make an appointment, but I don’t know what services I need. What type of appointment should I make?

All new patients begin with an assessment conducted by one of our physiotherapists. Then they coordinate the services that will be beneficial to your recovery. Upon booking your first appointment, just let us know that you are new to the clinic and we will point you in the right direction.


3. What are your clinic hours?

We are open from 7:30 a.m. until 5:00 p.m. (Monday to Friday). Our doors open early in case you have been instructed to arrive early to fill out forms.


4. What are the fees?

Many patients receive coverage as a result of a workplace or motor vehicle accident and for those individuals there are no fees charged directly. For patients paying through private means, please contact our front desk at (306) 522-4995, for information on our current fee schedule.


5. What funding options are available to me in Saskatchewan?

At the present time, coverage is funded by the Workers’ Compensation Board or SGI if injuries result from a work injury or motor vehicle accident. Some people, or their family members, may have group insurance plans or other insurance, which provide coverage for physiotherapy treatments. Please contact your plan administrator for more information.


6. How soon can I get in for an appointment?

We attempt to accommodate our patients as quickly as possible. When cancellations occur, we contact patients from our waitlist on first-come, first-serve basis.

For those who are paying privately or have received coverage as a result of a workplace or motor vehicle accident, we book appointments within one to three days.

There is some residual coverage through the Saskatchewan Health Authority, although this is extremely limited at the present time. If you are recovering from recent orthopaedic surgery, you may still be entitled to some coverage. If you have other musculoskeletal problems, there will be limited coverage available, and the waiting list for this can be many months. The current status of this waiting list and the availability of funding can be discussed by contacting the front desk at (306) 522-4995. Please note that the SHA contract to provide physiotherapy service is due to expire within the next year.


7. How do I submit insurance claims for Regina Sports & Physiotherapy Clinic services?


8. If none of the above apply, then treatment is available on a fee-for-service basis, based upon the fee schedule available at the front desk. Treatment costs can often be claimed as a deductible medical expense on your income tax return.

Upon payment, our reception staff will be happy to issue a receipt that you can file with your insurance provider.